Can anyone tell me what a reasonable amount of time is to wait for lost luggage to be returned? I had a work trip to Spain and Iberia Airlines lost my luggage on the return flight. It’s been 11 days now. I called them the day after my flight and they told me they located my luggage in Newark(flight was to O’Hare in Chicago). I called again 3 days ago and again they said my bag was located and was on a plane going to Milwaukee who is where I live. Now 3 days later and there has been no update to their online tracking system. Has anyone on here had a bag lost by an airline? If so, how long did it take to get it back?

Hello guys,

Im trying to change the date of a round trip flight but neither the app nor the web are working for me.

Any advice how to make this without having to call their bad customer service?

Opened about one month ago. Smaller, quieter, slightly upgraded food offerings, staff very hospitable.

It’s been 6 days and my AirTag shows my bag hasn't moved an inch from BCN T1. I’ve provided all the info, but there is ZERO progress and CS just keeps sending automated "searching" replies.

My holiday is nearly over. @Iberia is hands down the best choice if you want to destroy your vacation and torture yourself. Am I supposed to fly back to Barcelona to hunt for my luggage myself?

Complete waste of time and money. Holiday completely ruined.

English:

Hi! Something really strange happened to me when I wanted to buy a seat after already having a flight booked and I wanted to know if somebody else has had a similar experience, and if I can trust on the airline not charging me or erasing my seat selection in the future.

What happened is that yesterday morning I went to the "manage booking" part of Iberia's website and selected my desired seats on two flights under the same booking, I confirmed my seat selection and they got added to the shopping cart, but I didn't end up buying them. I left the tab open for a day, and this morning I closed it. Because I never payed for the seats, and didn't even add my credit card information, I assumed that the seats hadn't been actually booked. Therefore, tonight I went to the website again expecting having to select mi seats again and to pay for them, but instead I found that the seats that I selected yesterday showed up as assigned and confirmed. I don't have any charge in my credit card, no charge for the sears appears on the "bills" section, and I even called costumer service, who confirmed my seats are assigned and there is no pending charge for them. Also, the system tries to charge me if I wanted to change the selected seats for any other, even for one on the same section, despite knowing from previous bookings that it is possible to change seats from the same section without any extra charges.

Given all of this, I assume there was some glitch in the system that assigned me the seats for free, so I can't complain about that. My doubt is that in the future, closer to my flight or when the boarding pass is created, could it happen that these seats are not actually assigned to me because I never payed for them? Has anybody had this happen to them that could answer that? I would thank you very much!

Español:

Hola, me pasó algo muy extraño al querer comprar un asiento posterior a hacer mi reserva y quería saber si a alguien más le ha pasado, y si puedo confiar en que no me cobrarán o eliminarán el asiento en el futuro.

Lo que ocurrió fue que ayer seleccioné asientos en dos vuelos bajo una misma reserva por la página web de gestionar reserva, confirmé mi selección, se añadieron los asientos al carrito, pero no los pagué en ese momento. Dejé la pestaña donde hice esta selección abierta por un día, y hoy en la mañana la cerré. Como nunca pagué, ni siquiera agregué mi tarjeta de crédito, asumí que no se habían confirmado. Por lo tanto, hoy en la noche ingresé nuevamente a la página web, esperando tener que seleccionar nuevamente mis asientos y ahora si pagar por ellos, pero en cambio, me encontré con la sorpresa de que los asientos que seleccioné aparecían como asignados y confirmados. No tengo ningún cargo en mi tarjeta, en la sección de facturas no aparecen cargos por estos asientos, e incluso llamé a servicio al cliente, quienes confirmaron que tengo los asientos asignados y no existe ningún pago pendiente. Además si quisiera modificar estos asientos, me cobra por cambiarlo a cualquier otro, incluso los del mismo sector, aunque sé que en veces pasadas al pagar por un asiento, normalmente puedo cambiarlo por otro asiento de la misma categoría sin cobro extra.

Dado esto, asumo que algún error en el sistema me asignó los asientos de manera gratuita, por lo que no me quejo. Mi duda está en si en un futuro, más cerca a la fecha de mi vuelo o cuando se cree la tarjeta de embarque, pueda ocurrir que estos asientos no se me asignen debido a que nunca los pagué. ¿A alguien le ha pasado algo parecido que pueda responder esta duda? Se los agradecería muchísimo!

dear iberia, your app is terrible. it looks like it was a wannabe webpage-to-app from 20 years ago. you're a billion euro company. do better. create a sleek looking app with great ui instead of this 2000s crap, ya dummies!

sincerely, every f-in' ib flyer

Si tienes puntos Amex o RevPoints, yo miraría los vuelos antes de pasarlos a Avios. Quería comparar los programas sin repetir la misma búsqueda, así que hice un buscador gratuito.

Pones origen, destino y fecha. Consulta Iberia Club y otros programas y muestra los Avios o millas que encuentra, junto a su equivalente en puntos según tu tarjeta. Conviene confirmar las plazas y las tasas con el programa antes de transferir.

https://puntifurbi.com/en/strumenti/voli-premio/

Soy Andrea, el que lo hizo. Si ya has reservado con Avios, prueba una ruta que conozcas y dime si ves algo que no cuadra con Iberia.

Selling 136 euros iberia voucher..dm and name your price

Hi all

My daughter is traveling from US to Madrid in January and I'm comparing different fare features and costs.

This is our first Iberia experience so I would appreciate input.

An economy comfort fare is $25 more than a basic fare that has 1 bag, priority boarding and seat assignment added. Comfort includes those except that it's group 2 instead of priority boarding.

What's the difference between priority and group 2 boarding? If she doesn't add seat selection and priority is she probably in line for a seat near the crapper? What other advantages does comfort have (i.e. Changes) that would make it a better choice?

There's also a joven /study fare but you're essentially paying for a second checked bag, which she does not need.

Thanks in advance for the help.

Hello, from previous posts in this subreddit I know that getting Iberia to issue any kind of refund is a nightmare. In June, Iberia lost my luggage and it wasn't found until the day before my return flight out of Madrid. When I arrived at the airport, picking up my luggage took so long that I just barely missed the deadline to board my flight. I was charged a rescue fee and had to pay for a hotel for two nights since the next available flight was in two days. When I returned home, I requested a refund from Iberia for the rescue fee and the cost of the hotel, since these costs were incurred solely because Iberia lost my luggage. The response I received said I wouldn't be refunded because I voluntarily changed my flight. When I replied and explained that I was denied boarding due to Iberia's error, I received an automated-looking reply that just repeated what they said before and didn't acknowledge my message. I called them on the phone just now and was told that I couldn't escalate the case or talk to a supervisor and that my only option was to file a new claim on the web site. I asked the agent why filing a new claim would have a different outcome from the claim I already filed in the same manner, and he had no answer.

Any suggestions for getting my money back?

I booked a round trip flight for next summer for my wife and I Miami to Madrid in premium economy and I selected seats. I just noticed that we now have no seats assigned for the return flight and the plane no longer has a premium economy cabin to choose from. Any thoughts on what my options are and what to do?

Hi, we are flying nyc to Casablanca with a connection in Madrid. Going we have 1 hour and coming back we have 50 minutes to make connection . Booked the entire ticket with Iberia but that seems such a short connection.. although both seem to land/depart from the same terminal and non Schengen ( I think) so surely it is doable if they have to reimburse so many people? As it’s a European based airline do they really pay out $600 if delayed over 6 hours?

Hello everyone,

This is my first time traveling to Japan, and I was so excited—or rather, I was excited, until dealing with this airline turned into a total nightmare.

My trip to Japan is less than two weeks away, starting with a flight from Santiago, Chile to Madrid. About three weeks ago, we tried to handle some arrangements online, only to discover—surprise, surprise—that our flight had been "canceled," and nobody had bothered to notify us.

Not only did they fail to inform us, but we’ve also exhausted every single contact method and no one is responding. We don't have reissued tickets to fly, everything is fully paid for, and we have no idea what to do. There isn't even a customer service office we can go to in person.

Has anyone gone through something like this before? What did you do? We’ve called multiple times, and they’ve opened case files for us on more than three occasions. But first, they never reach out to us, and second, they NEVER give us an actual answer—we always have to be the ones calling back.

I don't want to lose all the money we invested in this trip. This represents years of planning, and right now I just feel stupid. I’ve already filed a formal complaint with SERNAC, and at this point, my only remaining option is practically going to the airport to cry and see if anyone can tell me anything.

Has anyone had a similar experience? What steps did you take? I feel so foolish for having trusted them.

-----

Hola a todos, escribo esto porque creo que voy a terminar perdiendo mi vuelo. Es mi primera vez viajando a Japón y estaba súper emocionada, pero la verdad es que la aerolínea ha sido un desastre absoluto. Quedan menos de dos semanas para mi viaje desde Santiago de Chile a Madrid y hace tres semanas entramos a hacer unas gestiones en línea y nos dimos cuenta de que nuestro vuelo aparecía como cancelado, sin que nadie se haya tomado la molestia de avisarnos.

Lo peor no es solo que no hayan avisado, sino que agotamos todas las formas de contacto y nadie nos responde. Está todo pagado, no nos han reemitido los tickets y ni siquiera tienen una oficina física donde podamos ir a reclamar. Hemos llamado un montón de veces y nos han abierto el caso como tres veces distintas, pero nunca nos buscan ellos a nosotros ni nos dan una respuesta concreta, siempre tenemos que estar llamando de vuelta a insistir.

Son años de planificación y muchos millones invertidos en esto como para perderlo todo, me siento muy frustrada y tonta por haber confiado en ellos. Ya hice la denuncia en el SERNAC y a estas alturas prácticamente solo me queda ir al aeropuerto a ver si alguien en persona me da una solución. ¿A alguien le ha pasado algo parecido o sabe qué más se puede hacer en estas situaciones?

Hi. Have a Porto-Madrid- JFK flight. Booked as 1 ticket through Iberia site. 95 minute connection at Madrid.

My understanding is the Porto -Madrid plane may be smaller and not allow full sized carryons. Instead gate checked and should be right there when deplaning.

My specific question is will that gate checking process introduce a significant time delay to my tight connection? Would it make sense to check through to JFK?

Generally, any suggestions for situation?.

Thank you.

💎 Nueva promoción de Iberia Club para acumular el DOBLE de Avios en vuelos seleccionados.

Si tienes pensado viajar a Londres, Roma, Milán o Mallorca durante los próximos 12 meses, puede ser una buena oportunidad para aumentar tu saldo de Avios.

🌍 Destinos incluidos

Vuelos desde o hacia Madrid:

🇮🇹** Milán – Malpensa y Linate
🇮🇹** Roma
🇬🇧** Londres – Heathrow y Gatwick
🇪🇸** Palma de Mallorca

📅 Fechas importantes

🛒 Reserva: del 13 al 19 de octubre de 2026.

✈️** Vuela**: hasta el 19 de octubre de 2027.

✅ Válido para vuelos de ida o ida y vuelta.

✅ Todas las cabinas y clases de reserva disponibles.

💰 ¿Cuántos Avios puedes ganar?

Por ejemplo:

Acumulación normal: 1.000 Avios
Con esta promoción: 2.000 Avios
🎁 ¡1.000 Avios adicionales!

Ejemplo ilustrativo. El bonus élite no se duplica.

⚠️** Condiciones que debes conocer

Promoción personal e intransferible.
Solo para reservas realizadas en Iberia.com, la app o el Contact Center de Iberia Club.
No acumulable con otras promociones de acumulación de Avios.
Los Avios adicionales se ingresarán después de realizar el vuelo.
Oferta sujeta a disponibilidad.

🔗 ¿Dónde reservar?

👉 https://www.iberia.com/es/ofertas/vuelos/viajar/

💡 Consejo: si ya tenías previsto alguno de estos viajes, merece la pena aprovechar la promoción. Pero no compres un vuelo únicamente por conseguir Avios adicionales: compara siempre el precio final.

💬 ¿Habéis recibido esta promoción en vuestro correo? ¿Qué destino elegiríais para aprovechar el doble de Avios?

Hello! We have a 13-hour Iberia flight in December with our twins (who will be 6 months old at the time).
We have already booked our tickets and requested two bassinets by phone, and we were told this would be fine.
However, on our outbound flight, we are seated in the third/fourth row of Economy Class and both of us are in the same row.
I’ve heard that two infants may not be allowed in the same row due to oxygen mask restrictions.
Could you please confirm whether this is allowed and how the bassinets would be installed if we are not seated in the first row?
Thank you!

Flying Lima to Madrid and I have XL seats, which I take to mean Premium Economy. However, how do I know if my ticket is eligible for an upgrade, or if I can make an offer to Business Class? If there is a bid process, when does that open?