I bought a VU 55-inch QLED TV in 2025 for around ₹72,000. After just 1 year and 2 months, the display started showing a greyish/washed-out colour issue.
I contacted VU customer support, but they told me the warranty had expired. They asked me to pay ₹800 for a technician visit and diagnosis, which I paid.
The technician came about a week later, opened the TV, inspected it, and told me that the display panel was faulty. According to him, the repair would cost around ₹35,000.
About a week later, VU emailed me an official quotation of ₹32,000 for replacing the display panel, with a one-year warranty on the replacement.
Naturally, I was shocked. I had already spent ₹72,000 on the TV, and now I was being asked to spend another ₹32,000–₹35,000 after barely a year of use.
Some friends suggested getting a second opinion from local TV repair technicians. I contacted two or three technicians, and two of them also quoted around ₹20,000–₹22,000 for the repair.
Then I contacted another local TV seller and technician near my area. He visited my home, checked the TV, and suggested that the problem was related to the T-Con board or another display-control component rather than the entire display panel.
His repair cost was just ₹5,500, and I paid ₹6,300 including labour. The TV is now working perfectly!
Think about that difference:
Original TV price: ₹72,000
VU's official quotation: ₹32,000
Local technician's final charge: ₹6,300
Current status: TV working perfectly
I understand that the TV is out of warranty, and I am not expecting free repairs. My concern is that the official diagnosis pointed towards an expensive display replacement, while a local technician was able to resolve the issue for a fraction of that amount.
I cannot say for certain whether the original diagnosis was incorrect without a detailed technical report, but the difference in the proposed repair costs is huge.
My question is: How does this kind of service experience help VU build customer trust?
If a customer spends ₹72,000 on a TV, they naturally expect it to last more than a year or two without a major issue. And if something does go wrong, they expect a reliable diagnosis and a reasonable repair option.
If I had blindly accepted VU's quotation, I might have spent ₹32,000 unnecessarily on a panel replacement when a much cheaper repair was possible.
Now, if I decide to buy another TV in the future, would I trust VU again? Honestly, this experience makes me think twice.
I'm sharing this to hear from other VU TV owners.
Has anyone else experienced something similar with VU's service centre or received a costly panel-replacement quotation that turned out to be a different issue?
I would genuinely like to know whether this is an isolated experience or something other customers have faced too.
