I used a blade grinder for years because it was what I had. Upgraded to a decent hand burr grinder and the difference was bigger than any bean or brewer change I've made.

The cup is clearer, I can actually taste the difference between origins, and dialing in finally makes sense because the grind is consistent.

Downside: grinding 30g by hand before work is a mini arm workout. Hand grinder people, do you ever regret not going electric?

Dear Team,

I am extremely disappointed with the poor service and lack of response from your team. Despite raising the issue, I have neither received a call nor has my machine been repaired.

It has been almost a month since I purchased the machine, and I have been unable to use it due to a fault identified shortly after purchase.

This delay and lack of customer support are completely unacceptable. I demand immediate resolution of the issue, along with appropriate compensation for the inconvenience and loss of usage during this period.

If the matter is not resolved promptly, I will be compelled to share my experience on social media to highlight the poor after-sales service and unnecessary delays.

I expect an immediate response with a clear resolution timeline and compensation proposal.