r/halifax • u/Nice_Commission3770 • 5h ago
Shops & Services Long & McQuade rant (Bedford)
What is up with L&M in Bedford??
Itâs not a new thing, at all, itâs always been the case there, but rude⌠condescending⌠superior⌠for a bunch of people whoâve got music degrees and yet you never see anywhere outside the store, they sure think theyâve got it going on.
I usually have a tech do bass guitar setups for me. Itâs just one of those things I prefer to not have to do, and Doug (now retired) always did such a great job. Anyway, in I trot with an American Fender in need of a new set of strings and a set up. The strings were bought elsewhere because L&Mâs selection of bass strings is basically three brands and if you donât like them, you can go to hell. The bass was also bought elsewhere because their in-store bass selection and used instrument prices typically suck, and good luck finding a five string P bass. The guy at the counter makes an issue of checking the serial number to see whether it was bought there or not, sees it was not, looks down his nose at the computer and in a snotty tone tells me he sees it was not bought at L&M so no performance warranty to cover the setup. Like I could have told you that if youâd just asked. I asked if itâs possible to buy a performance warranty, and again in a snotty superior tone he tells me no, impossible, those are only available if an instrument was bought at L&M. I mean - itâs an unmodified recent year American Fender, what a great revenue and customer retention scheme it would be if they did offer that kind of program.
Thatâs not the first time I got this kind of attitude about instruments not bought at L&M - I have 8 American Fenders currently, and have owned as many as 13-14 good quality reputable instruments at one time in the past, including a great EBMM - six of the current eight were bought used, elsewhere - FB marketplace, Talkbass, or Reverb. I browse Gear Hunter regularly and rarely do I see anything there that is of interest and not priced ludicrously. One of my current 8 however was bought there, and the other L&M purchase was actually bought new, also online because the local stores never ever stocked that model. Anyway, Iâve brought several of these in for setups at previous times and have consistently received the same kind of snobbery.
I overheard one of their sales people telling a mom who was buying a bass for her son that the Mexican Fenders werenât very good and that the American Fenders were the only ones worth buying. They of course didnât have any American Fender Basses in the store at that time, so she of course had to leave and go elsewhere.
Iâve had the live sound guys poo poo our bandâs choice of Chinese-made, Amazon-purchased KZ IEMs because they werenât Shure. No, theyâre a third the price and have five drivers and sound great, thatâs why theyâre not Shures.
I canât remember many other specific examples, but some of the guys there have been particularly bad with this over the years. The short skinny guy with straight hair and glasses stands out, but I havenât seen him in a while, I presume he found something else to do with his music degree.
I never run into this kind of attitude at the Halifax or Dartmouth stores, just Bedford, and itâs been consistent at Bedford going back to when they were Musicstop. Same staff, though some have left over the years, and tbf some were not bad at all, quite good. But the guy I dealt with the other day is new, and itâs that same old attitude.
Anyone else?