r/MakeUpAddictionUK • u/watermelonmilksteak • 4h ago
Rant Beware Space NK ‘free gifts’
Honestly just a rant atp cos im so annoyed.
Context: My two fav perfumes in the world are Phlur Missing Person & Father Figure but never committed to large bottle as they’re a bit out of my price range.
So 2 weeks ago when I when i saw Space NK were doing £20 off £100 and that any Phlur purchase over like £50 had a free travel size father figure perfume I was like hell yes this is the time I finally invest in a full bottle. I was so excited that I was able to get a 50ml Missing person for £20 off AND a travel size father figure for such a great deal like genuinely so chuffed as i love perfumes but can rarely afford big bottles!
However - cut to when the order is shipped (a day late may I add and I have premium delivery, ordered way before cut off) I can see everything but the gift has been shipped, which is sat on ‘awaiting dispatch’. I’m confused to I message customer services ( 🤡) to ask when it will be shipped. At this point I’m a bit disappointed but whatever it’ll probably get shipped tomrrow right? ( 🤡 ). Delivery comes, no free gift of course and I’ve not gotten a response from them yet. I wait a few days, free gift not sent so I message again. To cut a long story short the gift never gets dispatched and over the course of about 12 days I have not once received a genuine response, I have literally emailed nearly every day on the same thread. To make things worse up until like 2 days ago the promotion was STILL LIVE despite it being obvious at this point the gift was probably out of stock! I then got one ‘response’ 4 days ago (if you can call it that) saying ‘I can see the package was delivered last week to you so I assume all is well’. Yes it was, without the gift which I made clear in my emails, I reply instantly saying yes but my point is where is the free gift that was meant to come with my order, I can see the promo is still live on your site so why haven’t I got mine - of course no response again. Today I was like I’ve had enough so sent a long shitty complaint email. Lo & behold 20 mins later I get a response essentially saying that when my order was picked the free gift was out of stock and wouldn’t not be able to fulfilled but they can offer me £10 of points. Okay so why could no one have at least told me this 10 days ago and took the promo off the website then as clearly my emails had been received and ignored. Whatever at this point I knew I was not gonna be getting this gift but why was this promotion still live on the website wayyy after it was out of stock, knowing that they wouldn’t be able to fulfil it with any new orders? As Phlur is so popular I’m sure lots of people will have not gotten this too. I ask them that in my reply and of course that question is completely ignored, they just tell me the points will be issued.
I know this is so long and ranty and blah blah but I’m just so shocked. I’ve never had such an appalling customer service experience in my life and I order alotttt of shit online lol, nor am I a ‘Karen’ in any way lol. Space NK was always the best place to buy high end beauty stuff for me, especially because of their generous exchange policy but this has just completely put me off. Just beware if you’re ordering something only in part to get the free gift as it just feels like a scam atp to get you to buy stuff, I’ve seen other threads about this too for other free gift promos.
I can’t say Sephora is much better as evri just constantly looses my parcels but at least they respond to you fairly quickly and always resolve it immediately.
TL:DR never order any thing from Space NK and expect to get the free gift, you’ll probably be disappointed and at this point it just feels like a scam.