My wife and I recently returned from a one week trip to Tokyo and Osaka and we both had awful experiences with our Minternational Passes. We activated our passes prior to leaving the USA to avoid any issues with activation, however, upon landing my wife's phone (Pixel 3a XL) could not connect to any mobile networks. We tried all the suggested troubleshooting steps, turning airplane mode off/on, rebooting, etc. We finally got her phone working after a few hours by manually updating the APN settings, but it was not easy because the automated phone support gave us incorrect APN settings at first. I finally had to use WiFi to visit the web support page to find the correct APN settings.

My phone (Pixel 8a) did connect to a mobile network upon landing, but the network was completely unusable beyond sending/receiving SMS text messages. Websites would take minutes to load. I was mainly trying to use Google Maps to navigate us to our hotel, and that would take minutes for a route to load, and then it would often fail and give me an offline error. I tried running a speed test, but even that failed to load. Following the same troubleshooting steps, including manually updating the APN settings, didn't work for me. I was finally able to get usable data speeds my manually selecting a different roaming network, but that network wasn't always available so I found myself periodically having to test multiple roaming networks to find one that worked. All in all, it was a pain in the ass and I will never trust Minternational roaming again. Next time, I plan to purchase a local SIM card.

After our return, I tried requesting a refund and was told Mint doesn't offer refunds on Minternational Passes, even if you encounter major issues using them.

[Edited to add phone models]

I just got an email saying I could get 2 lines unlimited for $50. $30 for the first line $20 for the second. You had to sign up 3-Month Unlimited Plan with Autorenew.

Our plan renews soon so I switched. But when I switched both lines were $20 a month. Is this a glitch? Did I mess something up? Do I just not understand how the deal works?

I paid ahead for 12 more months. My account was never credited for some reason?? Ive been checking in once a week with the chat bot and they keep assuring me that it will renew after the new cycle. So today comes and now my account is suspended ? I talk to the chat bot and they say they put in a ticket so now I'm in limbo..

I need a new phone and there are some bundle deals that include one year $180 plan - still the price is a bit better than Amazon/Bestbuy. But for obvious reasons I would want to use it with my old number, either SIM or eSIM, and the new plan would serve as a backup internet or I'd give it away to a friend. Is that possible, or the phone must be used with the specific plan in the bundle?

I can't find any documentation anywhere about what exactly qualifies someone as a new customer. My son has a standalone line under my name. And I want to open a whole new account for myself with my own new line. I would like to use a new customer promotion. I keep seeing mixed information about what is and isn't a new customer. A completely new line is often considered a new customer, sometimes it's the account, or the email. I'm just not sure about the specifics

So I get yo step 3 of my activation process and put in my name and email address. It keeps telling me it cant update my information. Anyone have any idea how to fix this?

Third time the over the past month and half gfs phone from mint got hacked and the 2fa seems to be nothing.

Had older s10, got new s26 and still somewhere in Russia is cloning esims and hacking in.

I have so much trouble making calls from Corona, CA. Sometimes my calls drop and i notice i am only on my home WIFI. It appears Mint calls are completed over WIFI and not the network. I have noticed this intermittently for at least 3 months. I called 611 and there is no open case i can track for progress. Is anyone else having issues? Its really frustrating

I've been thinking about switching from Verizon to mint mobile. I just missed the $10 deal unfortunately. Does anyone know about how often they have specials for new customers?

It seems this used to be the case and to me it tracks that it should still, but would a T-Mobile/metro locked iPhone work on Mint Mobile? Thank you for input!

Has anyone tried using BOTH a 30 Day No Data Minternational Pass along with a local eSim while traveling?

I am traveling to Japan for a few weeks and was wondering if I have a phone that can support dual eSims if this is possible? Reasoning is I want to be able to keep my US Phone # open for texts/iMessages/Calls but then use the local eSim for Data Only usages

I’ve been getting personal loan scam calls multiple times a day for too damn long now. I figured I’d just let the voicemail fill up so they can’t leave more messages. Currently just over 200 now, every message is 20-45sec long.
Does mint ever max out on voicemail capacity?

been mint user for many years. lately have been cut off on 5G or 5G+ intermittmently

tried all reset of network. switch to LTE and is very stable, but 5G is almost unusable

in US northeast, anyone else experienced same issue?

This isn't the first time. My eSIM has failed to activate more than once, and I'm without service again. I can log into the app and online fine. I receive all marketing emails from Mint. But when they try to send a verification pin to my email, I dont know why.

So.

we try everything else. and lord Jesus am I just out of sorts now.

Here's where I'm stuck:

Verification codes come by SMS, but I can't get SMS because my line isn't active. That's the exact problem I'm trying to fix.

Support says they can't send the code to my email instead.

I've tried authenticating every way they offered, and every attempt failed.

I think the ZIP on my account is wrong: they sometimes state 50404, but mine is 45040. That may be why verification keeps failing.

So I'm stuck: I need a working line to verify, and I need to verify to get a working line. Every time I contact support, they tell me to retry or that it's on my end, and nothing changes.

I need someone who can verify me another way, correct the ZIP, and get the eSIM to stick for good. If that can't happen, please send a physical SIM overnight with the fee waived, since this isn't something I caused.

u/MintMobileAlex or anyone else on the Mint team, can you help? I can DM you my account details.

Case numbers device ids MT orders etc ready

I've had Mint for several years and liked knowing when my monthly data turned over or reset for the next 30 days. Ever since I got my yearly data set back in June, I realized I never have gotten those texts.

Tried looking in my settings and see nothing to adjust.

Any ideas? Yes I am too lazy to set a monthly reminder on my phone.

My brother currently has AT&T. He’s about to pay off his phone. He has about 500 left, but he wants to get that six month deal for $10 a month. Can he buy it first, finish paying off his phone, and then activate it? Is that possible

I want to take advantage of the 6 months for $60 offer.

My Visible line renews in November 6 so ideally I'd want to activate the Mint eSim by November 1st so I do not waste that much days and give me time to port out my number.

Can this be done with Mint where I buy the plan now to take advantage of the offer and then activate in a few days?

Just curious if this is a possibility. I'm pretty sure I bought my existing phone 3 years ago through Mint along with paying for an annual plan. Obviously this phone is pretty old now and I'm trying to figure out if it's possible to take advantage of one of the current offers as an existing customer. I can't really find it in their FAQ and the chat bot assistant is basically useless. My plan is set to renew in a month or two so I have a bit of time to figure it out.

I want to sit here and give mint Mobile a hard time. Nothing in life is perfect though genuinely. I look forward to seeing how unlimited is presented. Because truthfully there are three unfortunate guarantees in life. Death, taxes, and mint gaslighting u about recovery fees and the unlimited is really capped(now I'm gathering it's a comfortable 50 to 70 gb) which is well within my usage envelope. So me likey. So even at the pretty cheap 180 I pay for surprisingly solid cellphone service I'm gonna save 105 thru the 6 months and I can kinda set it forget it. Stoked. I already checked the promo to confirm the 75 dollar cost. And since this isn't my first rodeo I'm aware of the recovery fee. Among many nuances of mint Mobile. One of them being the recovery is not always forthcoming. I personally just see it as an activation fee I can sometimes get discounted. But I often utilize mint. I'm cheap and can't help but port around looking for deals. Ive run into some operators and had some crazy happenings. But with mint I know nearly exactly what to expect to the t.

1. The recovery fee will be smudged in some way. It won't be hidden or explicitely described. It's not taxes by the govt. It is used to recover their overhead. Not rocket science. Gotcha. But sometimes they don't let you know til right at checkout. No biggie really. In the past I used to get 5 bucks off for buying the 1 bucks starter kits from Amazon. And even longer ago u could use those starter sims to replace a lost or damaged sim instead of being mailed one for 20 bucks. Those were indeed the good ole days when your ingenuity could overcome the mans attempt at pulling u down.

I digress. This time I was purchasing and it listed recovery and taxes but they were not populated with correct numbers simply stating zero. And then something strange happened I got to a page and it showed 60 dollar; 0 rec fee; 0 tax or snacks trax crackem fee. under it to my astonishment it said place order. I almost fell for it nay I did for that nano sec. Lol. I briefly checked to confirm my suspicion that this would place the final purchase. Indeed it did. Like clockwork I'm not charged 60 but 75 on the next page. This seemed like an astonishing escalation of the recovery hide and seek. To put place order quote me a number. Knowing theyd add 15 dollars. I know it and they know it. Had it been my first time, let's just say a lesser man would have argued with the chat bot about being principled in my best vernacular so I could feel posh. And the chat bot was both dismissive and quite polite lol. I couldn't help but school him. Screenshots saved. Could not stop myself. My bizzle!

B: although I just purchased my plan I'm expecting another discrepancy. When I sign into the app with unlimited it will say use all the data u like its unlimited. And if I do go over that fine print cap that is sufficient for most users it will then say you've hit the limit sol bud. And I think u can buy more high spd data cuz the unlimited left after that is actually a brick wall. they say 512k or dial up but its a hard cap. They usually include ur hotspot toward the total data which is surprisingly fair and now I think that wd make it a very manageable 70gb of nearly premium wireless. It's cedes priority to TMobile post and prepaid. But like visible it is pretty close to that standard unless you hit that cap but I knew about it and was pleasantly surprised at its expansion. Tldr......

Pps; I post this cuz I'm a whiny chz lover. But mostly to ask why. Everything about the product is so legit. My provider now visible I had a nuclear bomb of an incident the first time I used them it was insanity. Even after basically being a net plus monetarily they almost stole my phone number having never truly provided cellular service until a hidden unnamed guardian angel technician saved the day and it was basically slow motion miracle in the making I had accepted the loss from already(luckily). Mint has never not provided above average service with the lowest prices in town. I just wonder why this persists in the company and indeed where it comes from. It is unnecessary and kinda heartbreaking that the company I have had the best track record for service interruptions and transfers and speeds; also can't help but gas light me every time and doesn't even take the time to know we've met like 5 or 6 times. Well I wish I had more to offer but that gem is a kinda sad story. No tears yet but if u feel compelled to cr..... No that's .... Fine ..... Maholler and aloha!!!!

UPDATE: So apparently there is no real way to block someone's number from calling you as doing such only sends them to your voicemail so they can ad infinite leave you voicemails for forever! So the only option is to deactivate my voicemail which I don't use anyway. But I'm not finding any answers as to how to do that on my Samsung A23. Any input would be appreciated!

Hello

I want to preface this post by saying me and my husband LOVE MINT and have had it for two years already. We pay it in full for the savings and not having to worry about the bill. We used to pay over $120 a month with Sprint/T-Mobile so switching over was a no brainier and has saved so much money. We've never even had network issues even when traveling.

But

In the last month my phone number must have gotten sold on the dark web somewhere because I now randomly get 20-30 calls from spammers who leave voicemails. It's all day long! I've tried blocking the numbers but of course they just spoof new ones each time. I tried disabling the notifications I have a voicemail since it's distracting but you can't. Scam calls are a known problem in 2026, I get it, there's not much you can do. Seeing as they're leaving voicemails I'm probably just going to deactivate my voicemail since scammers are the only ones to leave messages anyway.

My real issue is this family member who will not stop calling me. I've blocked her number finally but her calls are still ringing through?! And what's worse is she's leaving voicemails too. How can I fully and completely block her from being able to call me? She's not using a new number each time, it's literally the same cellphone number she has she's calling from.

In the call history it shows her number as blocked. When I go to add her number to the block list it tells me it's already blocked. So why is she able to call me and leave a voicemail???? Someone please help...

My Mint plan just auto renewed for the first time, and they took my money and turned off my phone. I’ve been trying to resolve it for over 24 hours and I am stuck in a loop: I call, they create a ticket, then say they will call back which they can’t because they turned my phone off, and it goes nowhere.

Three agents have confirmed that the payment has been made and this is Mint’s error. Has anyone else had a similar experience and if so, how did you break the loop? Feeling beyond frustrated!

I do with sales type of job and my phone is my lifeline as I am on the road the whole day and constantly making phone calls and responding to email. I do use my hotspot for my laptop as well, but I’m only using a few GB a month. I’m not always in a major city and travel to people’s homes as well as offices (which aren’t the issue because I can usually use Wi-Fi). I’m nervous about making the switch from Verizon. Advice?

See title. I have been going back and forth with Mint and Allstate regarding my phone coverage. I seem to recall getting it as a bundle when I first purchased the phone, but now Mint is saying it wasn't included. When I look at my order, it looks like Allstate is on there as a line item, but in the app it doesn't show it being covered.

It sure seems to me from reading this order that I *did* get coverage. Why would they include it in the order if I didn't receive it?

Update 10/22/26: After some back and forth with Allstate's team, they managed to find my plan. No one on Allstate or Mint's team told me why it wasn't showing up, I just received an automated email from Allstate saying "Thank You for Your Allstate Protection Plan Purchase" followed by "We located your Allstate Protection Plans".