I'm honestly at the point where I'm completely fed up with BuyVM / FranTech, and I feel like people should know what they're potentially getting into before giving this company their money.
On October 8, 2026, I purchased a New York 2 GB VPS with a Path.net DDoS-protected IP. My plan was to use it as a GRE relay for my dedicated server.
I was actually excited to get everything running, but I noticed something concerning while setting things up. My supposedly newly assigned protected IP already had 52 firewall rules and 48 application filters dating back to 2023–2024, long before I even became a customer.
Naturally, I opened a support ticket asking for clarification about these rules, the DDoS protection, and how to properly configure everything.
That was 17 DAYS AGO.
And guess what?
NOT. A. SINGLE. RESPONSE.
Not even a simple "Hey, we're looking into this."
Absolutely NOTHING.
I followed up multiple times. October 9, October 10, October 13, October 16, and October 20.
Every single message has been completely ignored.
And this is what genuinely pisses me off the most: I PAID FOR THIS SERVICE.
I wasn't asking for anything unreasonable. I wasn't demanding instant support or special treatment. I simply wanted answers to legitimate technical questions before routing my dedicated server's traffic through their network.
Instead, I spent days waiting, unable to confidently use the VPS for its intended purpose, while my paid subscription continued running.
By October 13, after FIVE DAYS of being completely ghosted, I'd had enough. I requested a cancellation and refund.
THEY HAVEN'T EVEN ACKNOWLEDGED MY REFUND REQUEST.
It's now October 25.
- 17 days since I opened the ticket.
- 12 days since I requested a refund.
- Multiple follow-ups completely ignored.
- Zero responses from support.
- Zero acknowledgment of my cancellation/refund request.
- A VPS I paid for and never actually used.
How is this acceptable?
I understand that BuyVM is a budget hosting provider. I understand that I'm not paying hundreds of dollars a month for enterprise-level support.
But seriously, does being a budget provider mean you can just completely ignore paying customers for over TWO WEEKS?
I'm not expecting someone to hold my hand through setting up a server. I know what I'm doing. I just needed clarification about THEIR infrastructure and THEIR firewall configuration.
And now I can't even get someone to acknowledge that I want my money back.
It's genuinely infuriating to feel like you've basically thrown your money away and have absolutely no way of getting a response from the company that took it.
At this point, it's not even about how much the VPS costs. It's about the complete lack of respect for a paying customer's time and money.
I've wasted enough time checking this ticket, hoping someone would finally answer.
I'm seriously considering opening a PayPal dispute because I don't know what else I'm supposed to do when the company refuses to communicate.
I've attached a screenshot showing the entire ticket history, with my personal information blurred out.
Has anyone else had this kind of experience with BuyVM / FranTech?
Is this genuinely how they operate, or have I somehow managed to get the most neglected support ticket in their system?
Because after this experience, I honestly don't see how I could ever trust them with anything important.
EDIT / UPDATE (October 26): BuyVM finally responded, apologized, and resolved the situation!
I wanted to provide an update and give credit where it's due.
After bringing this issue to attention on LowEndTalk, Francisco from BuyVM personally responded, apologized for the situation, and explained what had happened.
Apparently, BuyVM moved away from Path.net to Terabit.io for their DDoS protection around September 2026, but their Stallion control panel hadn't yet been updated to reflect the new provider's firewall system.
This explains why I was seeing old Path.net firewall rules and why I couldn't get a clear picture of how the protection was actually configured.
Francisco acknowledged the oversight, and shortly afterward, their support team finally responded to my original ticket.
Here's how they resolved it:
- Full refund issued for my original VPS purchase.
- A brand-new VPS provided completely free until December 1, 2026, with the option to renew or cancel afterward.
- A sincere apology from their support team for losing track of my ticket.
- Confirmation that they're working on integrating Terabit.io's firewall management into Stallion.
I genuinely appreciate Francisco stepping in and the team going beyond what I originally requested. I only wanted my money back, so offering a free VPS on top of the refund was a nice gesture.
Does this excuse 18 days without a response? No. I still believe that kind of delay is unacceptable, regardless of the provider's pricing.
But I also believe in being fair and recognizing when a company takes responsibility and makes things right.
Credit where it's due: BuyVM acknowledged their mistake and handled the resolution professionally.
Thanks to everyone who offered constructive advice and helped bring attention to the situation. Hopefully, their upcoming Stallion improvements will prevent similar issues for other customers.
For me, this issue is now resolved.