Posting in case anyoneās beaten this, and to help the next person who searches.
What happened: On 9 October I clicked a phishing link and lost my Instagram. Within hours the hacker changed my linked email to a throwaway address, added two foreign phone numbers I donāt own, and I was logged out everywhere. The account was then locked by Instagram with a āwe locked your account to protect you from a possible hackā message.
Why normal recovery failed: My old recovery number is an expired prepaid SIM I canāt reactivate, and the WhatsApp tied to it is gone. So every code goes to contact info I canāt reach. Two friends confirmed me through friend verification and I reset my password, but the account still demands a code sent to that dead number. The ātry another deviceā path dead-ends because Iām logged out everywhere, and the video selfie option never appeared for me.
What Iāve tried: instagram.com/hacked (loops to FAQs in browser), the in-app hacked report, emailing security@ and support@, friend verification, and a Dubai Police eCrime report.
The update: The night after I filed the Dubai Police complaint, my account became searchable again (it had been hidden for weeks). My photos are all still there, but the hackerās posts are showing and I still canāt log in. Police have tried to call me and Iām arranging to call them back.
My questions:
- For those who recovered after email + phone were both changed and selfie never showed, what actually worked?
- Has anyone had the video selfie prompt arrive by email days after filing, rather than on screen?
- Anyone in the UAE recovered an account through a Dubai/Sharjah Police cybercrime case? How did it play out?
Any real experiences appreciated. And to be clear, Iām not looking for ārecovery servicesā, I know those are scams. i also have a content creator license in Dubai if that helps.