graduating this semester and my loan provider is aidvantage for context!
2/3 of my loans have entered their grace period despite me not having yet graduated. ive been going between them, my campus financial aid office, and my registrar and im so confused. according to the loan provider, the national database they off of says that i graduated back in may. the registrar provides this information, and when i got back to them, they gave me a document for proof of enrollment and told me to send it off to aidvantage. there's a section on the website dedicated to uploading files, but there wasn't anywhere for proof of enrollment. i email them asking what the fuck do i do with this because obviously the information they provided was wrong. two weeks later they get back to me and say i need to fill out a loan deferment form, have the registrar fill it out, and then mail it back to them. is this correct? i don't need a loan deferment, i need them to have the correct information.
im just frustrated because i feel like i can't get a clear answer, and this isn't even the only problem regarding my financial aid. back in june, i realized that i need to change my financial aid so that it'd only cover the fall. i was told fafsa bundles them together and that i'd just need to fill out a revision form and it'd be fixed. i asked them if this was a normal scenario and they assured me it was and the situation would be corrected, and after weeks (had to keep calling for updates) i got my aid for the fall and paid my remaining balance.
on friday i got an email requesting my enrollment status for winter 27, and asking for the SAME revision form i filled out months ago. they're also saying that if this changes my eligibility, my financial aid for this semester will be pulled and i'll be responsible for paying the remaining balance. they should have this form? ive called and talked to them so many times before and i was assured this was the correct step. im going to talk to them today to clear things up but oh my goddd
the worst part is ive asked everyone i know who's graduating with me and nobody is experiencing anything like this. i did everything i was supposed to, i followed up with people and filled out all the forms they asked for. i applied for fall graduation and my advisor has told me im all set. im about to talk to the financial aid office AGAIN to clear things up and ask my registrar about the deferment forms, but this whole process has taken months just to get the information i need.
if anyone knows what steps to take i would really appreciate it, or if you've experienced something similar! i feel like im going insane lmaooo