just want to share my experience lang.
ordered an item worth 8k (fully paid) nung Oct 5, Oct 9 yung status "on the way" na daw then est. date of delivery is Oct 15, then na move to Oct 19, so nag file ako ng case through Laz's customer care Oct 19 din.
it went smooth naman, nakapagfile and all pero kinabukasan naging Oct 25, so I talked to some of their agents pero lahat sila iba2 sinasabi, may nag sabi pa na missing daw yung item pero nung nakausap ko isang agent, di nman daw missing, meron ding nasa local hub na daw pero wala naman daw sabi nung isang agent. ginawa ko is file ako ng case ulit for misinformation and for investigation kung ano ba talaga nangyari sa item.
everyday tinatanong ko sila for new updates sa investigation and confirmation kung ano ba talaga nangyari pero wala talagang update. kagabi, Oct 22 mga 5pm mag iinquire sana ako ulit for update pero kahit anong spam ko ng "agent" or "cs agent" yung chatbot lang sumasagot na para bang binlock nila ako for agent queue then yung mga cases na nkafile kinocomplete nila kahit di nman resolved yung issue.
nakakafrustrate lang talaga kase bayad na yung item, tapos sasagutin ka lang ng mga scripted response nila.