Do not post USERNAMES or links to eBay.

I got a notice of "UPS has some cost adjustments on your shipping labels." cost adjustment $2,420.58. We will be charging your account. I had used the ebay shipping calculator, and put in the correct dimensions and weight. I showed a price of $394. I double checked it to make sure everything was correct. It was, so I bought the label. Next week I get the "cost adjustment". I went back to the ebay shipping calculator and entered everything again. Same results, $394. (actual weight was 58 lb but used 60 lb to be safe.)

What the heck? I went to the UPS site and it showed UPS Ground $700.42. (retail price)

The UPS adjustment shows the length as 73", 2 inches longer than what it actually was 71". It was verified at UPS store when I dropped it off. They thought it was going to be too big. Ship weight 60 lbs. Filed a complaint with ebay customer service, he said they get a lot of UPS adjustment complaints usually not this big though.

We'll see how this one works out. Yes my checking acct got $2,420.58 deducted.

Item was a rear fender for a '57 T-Bird, 26 lb before crated. Actual boxed up dimensions 70.5 x 26.5 x 20. UPS says 73" after shipping. Then they can use dimensional rates instead of actual weight for 72" and under sizes.

I see people here and there that sell sports cards for $1-$2 bucks and I’m curious how you make anything worth the time? Like having to do the photos, list, then ship to make 70 cents or am I missing something?

By the way I’m not dismissive of your work but I’m just truly curious. I have a lot of stuff from years ago and wouldn’t mind listing a bunch. For me just going to the post office would eat all my profits unless I’m selling $10+ a day.

Anyway I appreciate the feedback.

Purchased a couple of phone cases , easy .. Out for delivery (InPost… bad) ..
Notification delivered , to a safe place … I was in , no delivery attempted..
Check photo, some random apartment hallway , our apartments all have their own external doors .. dispute delivery Provide photos.. Seller says delivered , eBay backs it up .. How ? , clearly delivered to the wrong address!!

So I’m the one out … could just be worth the £36 fees for small claims court , just as nuisance value ..
Any thoughts as I’m just pi55ed off !

Such a weird feature, imo. Unfathomable that I'd want to keep the stuff I bought!

TLDR : If you have a CC charge back, there is a very good chance you will be out the money and the card. Also, eBay seller protections do very little in this instance.

I have commented on scenarios similar to this on this platform in recent weeks. Figured I would lay out my scenario for others, as it may assist or educate. It has definitely given me a lot more to think about when selling.

First thing's first, I am no power seller (over 1500 feedback in 25 years, 100% positive) but I sell cards and other random household items on eBay and have for about 25 years. I dont skimp on shipping, as a matter of fact, I have created a video for others to show them how I package my cards. I spend a lot on packaging, as I buy a lot of cards for my PC and expect people to take the time. Not all do, but many do. At any rate, I ship how I would hope others would for me.

I sell only to fund future pruchases and itys usually stuff that I come by when I buy a collections open a pack or just dont weant anymore. The funds stay in my hobby. I have a day job for real money.

That said, let me tell you my story:

I sold a $300+ card on eBay back in July. It was Graded PSA 10. Like many transactions it started with haggling at around 40% of my BIN, which was between the last two comps $325 & $500....my list was $400. $500 most recent.

First offer from buyer was $175, we ended up settling on $350 (within a few bucks). lots of back and forth and pleading the case, etc....

Red flag right off the bat, when I went to ship, I noticed that the eBay Authenticity gaurantee address was not there and it was just my buyers address. so no eBay Authenticity gaurantee. Per eBay customer service, there was nothing in the item that should have caused this. The system just "didnt catch it". I was inclinded to cancel the whole transaction, but decided that would look bad after the extensive negotiation and decided to ship without it.

I shipped the item as I normally do. Packaged in a bubble mailer between two ding defends and extra foam for support, as I typically do with graded cards.

The card ships and delivers within a few days, no feedback so I assume all is well.

8 days later to the day of delivery, I get a return request as "Item not as described" and pictures from the buyer showing damage (cracks) to the slab and a piercing in the ding defend. With a few terse words regarding my lack of packaging quality that seemed unneccessary.

I asked why they waited 8 days, they said they were on vacation. Long story short, I refused the return. It was past the 3 day return window. Ebay then sided with me for that exact reason. Sports cards have a 3 day return window for a reason.

1 month later, I get a Credit Card charge back notice in my eBay account for the $350. Ebay gave me 2 options, appeal it, or refund the money. I called eBay to see what happened and they explained the charge back is from the CC and I can appeal it. I said, well you already froze my funds, dont they have to send the item back before anything happens. Nope. That is now up to the credit card company. Sometimes they will ask the buyer to send the item back, sometimes not.

I decided to appeal it thinking eBay has rules and protections for this. Customer Service stated they would use the rules to help me appeal it and try to win the appeal on my behalf.

A month goes by with my funds frozen. The appeal comes back rejected. Of course, the Credit Card company is going to side with their client. Ebay immediately removes the funds from my account, and assesses me a $20 appeal fee.

I call customer service again. I ask what happened. They state very matter of factly I can file an appeal to get my fund reimbursed and have the fee waived.

About 3 hours later I get an email stating that my complete funds for the sale would be reimbursed and my fee waived. it had a lot of wording in rregard to seller protections and how they would honor these and valued me.

My fee was waived immediately. Funds for the sale were not reimbursed immediately. After a call back to Customer Service, I was told to be patient and it took time (7 days possibly) for the transaction to clear. Either way, I had it in writing that I would recieve my funds.

I called back twice and got the same run around from the initial custom,er service rep and escalated department. Today I called back again and this time got elevated to a leadership person.

They understood my frustration, they said they see the email where I was told I would receive full funds, but that the email was sent in error and the person was wrong. They stated, " this would be a great training tool and moment".

They then stated, before we go further, I want you to know there is nothing we can do. I asked about return time limits, seller protections, etc... the rep in no uncertain terms stated, once it gets to a CC charge back , there is nothing we can do after the initial appeal and we wont step in and make the seller whole if the bank forces the charge back in the end.

I then asked about the failure of eBay to apply Authenticity Gaurantee, he had no answer for that. Said it should have applied but didnt. I also asked, if it did apply and the seller filed a CC charge back even with the Authenticty Gaurantee, would that have protected me. He said no, they would use the authenticity gaurantee to fight it, but if the bank sides with the buyer, its over, they get their money back.

I then said, all of this verbage on your site about seller protection is just fluff, it really doesnt protect me once a bank files a charge back. If the charge back is forced through, it does nothing. He said to think of it more like an insurance that we will dispute it on your behalf, but no gaurantees. They then said it would be the same if you owned a brick and morter store. He said, there is always a possibility that a buyer will act in unscrupulous ways, you have to look at it as a cost of doing business.

So I am out the card, the money, and honestly any confidence I had in eBay making things right. I will continue to sell lower value stuff on the platform, but high value will go elsewhere.

I have to believe there are buyers out there utilizing this strategy to rake in free cards. Just open a new card every so often. File your charge back....move on to the next card and seller.

Anyhow, do with this info what you will. I always supported ebay thinking they took care of sellers. Gotta rethink that from here on out.

I've been unable to print invoice or packing slips for close to 24 hours now. I have tried using a different browser (firefox and chrome) clearing cache/cookies, logging in and out and restarting the computer. Anybody else having this issue?

I bought a trading card for $400+ that had the “Authenticity Guaranteed” blue checkmark on it, however, it was shipped directly to me. The tracking status still shows “Shipped to Authenticator” even though the most recent update shows “Delivered, garage” (see pictures).

I’m wondering what the best course of action would be? I am pretty confident the card is authentic. It was well packaged as well. It would have been nice to have it officially authenticated though. I want the card - I don’t want to return it to rebuy. Never experienced this before buying high end items that were backed by authenticity. Would eBay still allow it to be shipped from me to an authentication facility? (I filmed the package being opened with the label that was on it)

I sell trading cards and usually any card over 200$ will instantly get this service where I ship it to an ebay auth center rather than directly to the buyer. I actually prefer this system and feel it draws more attention to my listings yet now I have cards well over 200$ that are just not being given the service? this makes no sense, I'm not listing them any different than before.

Has anyone else suddenly started getting geographical restriction errors when bidding on vintage pocket knives or any other "restricted" category?

I’ve been buying collectible slipjoint knives on eBay for years, with hundreds of successful purchases, all shipped to a US address in Florida.

Around 23 October, I suddenly started receiving error e301264-1305782x, preventing me from bidding on any knife listings.

I’m physically based in Dubai, but my shipping address is in the US, as it has always been.

I’ve tested multiple devices, browsers and even a separate Australian eBay account, with the same result.

this is confusing:

• eBay support initially confirmed a known bidding bug and gave me a technical incident reference.
• A second agent insisted this was an intentional restriction because I’m accessing eBay from outside the US.
• The restriction appeared overnight after years of purchasing without issues.
• I’ve even received a knife-related restriction when attempting to purchase a bunch of pouches (velvet bags for knives but no actual knives).

Has anyone else experienced this recently, particularly international buyers purchasing knives for delivery within the US?

I’m trying to establish whether eBay has introduced a new geographical restriction or whether its location-validation system is malfunctioning.

Any insights or similar experiences would be appreciated.

Hi! I dropped off an eBay package at USPS today with the H label printed, but they told me I need the surface only limited quantity symbol label printed and placed on both sides of the package. Are others finding the same thing? I thought the H label was sufficient. Also where are people getting the symbol labels Even finding an image of it I could print was very difficult. Thanks.

I already own a personal EBay account and my wife as well has one. She doesn’t want it under her name since we will be separating. She has over 19k sales, 6k feedback etc. Is there anyway I can switch it under my name while having my personal account? I have my own with 25k sales, 10k feedback etc

Would like to easily turn off returns only for my items that are covered by the eBay authenticity guarantee.

I bought a controller that said it could deliver to my location and I just checked it to see if it was being delivered right, and it says it's gonna be set to pick up in some random town like an hour or two away from me, is there any way I can fix this or at least make it go to the post office nearby?

I uploaded an item 14 days ago and I was able to disable international shipping and now today when I go on to upload another item, I can’t unselect international shipping. In my 4 years of being on eBay, I have only shipped one item internationally and it was a nightmare to deal with as the buyer used AI to generate the item as damaged. And since it was an international buyer, I couldn’t even ask for the item back and I would have had to pay for shipping out of my own pocket which was about £70 and lost out on a “damaged” item. Overall not a good experience and was a long process to deal with. I don’t want to sell internationally, I have to pay eBay a fee and I don’t want to deal with buyers who take advantage of AI. Is there any other way I can turn off selling internationally? Especially when the item is worth quite a bit. Idk what is happening to eBay but it feels like a shit show just like vinted.

20+ years using ebay: very few sales, but probably a dozen purchases/year, and nearly all, very good experiences, but now I have an issue with a seller and not sure of my next step.

I just bought a used notebook computer, listed as 'New, OpenBox', and with 512GB SSD. What arrived didn't look like 'OpenBox', but after cleaning looked pretty good. Then I found the NVMe was only 256GB, and I checked it's SMART Report: the NVMe reports Power On Hours > 11,000, and Power Cycles > 9,000. Notebook serial number matches pictures from the listing.

Still, it's a decent value, 'cept I have to invest in larger storage.
I contact seller with my concerns. It takes two contacts over a couple days before they respond. They agree with my proposed partial refund for item clearly not as listed. This was four days ago, and they promised to process the refund the next day, so refund is now 3 days overdue. They also offered that I could return it for full refund. Not really interested in returning it:
a) it's not a terrible price even as is.
b) I'd have to go shopping again to buy an other.
c) from what I'm seeing from this seller, when would I see the refund? Would I have to jump through more hoops to prove it was returned?

Any advice appreciated.

EDIT: thanks for all the replies. I've filed a INAD claim. I've sold very little, so haven't seen this from the sellers end, but perhaps a partial-refund is actually easier after a case is opened. Thanks buffalochick17: In the past, other sellers have offered me partial-refunds, but I wasn't aware a buyer may not ask. After reading this, and related policies, it makes sense. Thanks All!

the laptop was released in 2023, so 'openbox' seemed unlikely. Perhaps it would have been better to ask before buying. Still, my bigger gripe is with the small storage.

Hi everyone. Today I bought a graphics card that the seller told me was the 16GB version. Before shipping, I asked for a photo of the sticker and it turned out to be the 8GB version. I submitted a cancellation request and the seller replied “Yes” in messages, but hours later it still shows as “Cancel request pending.” I’ve messaged him several times since then, politely reminding him and asking him to please accept it.

The item hasn’t been marked as shipped. I need the funds, so I’m wondering: is there anything else I can do to speed this up, or should I just wait?

It’s been a really tough week. I had a similar problem with another purchase: the seller listed something incorrectly, and I agreed to the cancellation. He took about 3 days to cancel, and my money was on hold the whole time. When I asked why it took so long, he apologized and said he had the flu, but he was listing new items over the weekend.

Now I have about $1,000 on hold between these two orders, and it feels like the sellers just don’t care how this affects the buyer. It’s very frustrating.

Thanks in advance for any advice!

I bought a cosplay for $123 including shipping. The result was a cosplay that looked nothing like the photos even though I've already bought from the exact same seller with no problem, just a size down.

Is it true that it is extremely difficult to return anything to China and get a refund? Should I ask for a partial refund and sell this garbage for $30?

Hi all, today i discovered That I had 8 purchases on E bay that I did not authorized and only showed up on my credit card bill and NOT my E bay account.

The Credit card bank said its definitely fraud and issued me a new card.

E bay did not see any of the charges but one. (Scary)

I was told to check my CC with E bay purchases for the next 10 days. and should stay vigilant threw the next two billing cycles.

Just FYI

NEVER IN MY LIFE….

Occasionally I get these orders -usually from Europe - where they cancel saying “ordered by mistake.” I have a hard time believing this as they obviously had a threshold for what they’d pay, so how was hitting that amount a mistake.

The only thing I can guess is that it’s the shipping fees they face after payment and it gives them cold feet. A d they area able to get out if it as international payments take a while to hit. Are those not disclosed in the item listing when you live overseas? Can we only ship domestically?

Does anybody else encounter this?

This is getting annoying.

Either way, once they cancel an order, I block them. No time for that.

So basically I got 30 orders in a short period of time from all brand new accounts with no feedback and their join date on ebay is today. They all paid for the item and it's a 1$ item which in the past people always bought multiple of and they all bought the quantity of just 1. What exactly could this be and what should I do ? Sorry but the ebay thread about this kinda stuff is ass and not helpfull at all

So, I bought the 100 pack of eBay's 9.25x6.5x1 bubble mailers a while back. I still have a lot, because I slowed down on selling (as a hobby). I want to sell something, but the item is less than 1 oz with the bubble mailer included.

eBay gave me an option of "USPS First Class Mail Large Envelope". Super cheap, it would help keep my margins.

To sum my question up, I am basically wondering if I can ship with this option even though They aren't the 15x12x1 and 13oz. I am not sure if that is the limit or the exact threshold.

Thanks!