r/SantaFe • u/sannifilms • 4h ago
Betterday Coffee
This post is intended only for the folks who care about where their money goes once spent! If that's not you - don't come at me because we disagree :)
Betterday Coffee is run by a notoriously abrasive, aggressive, and mean man who does not even live full-time in the state of New Mexico. He did, but he doesn't anymore. He tells virtually no one this because his coffee shop is a "locally owned business" (that's just my perception, of course). His employees are very skilled and held to a high standard. Like, you will be doing everything you can, busting your ass managing sixteen tasks at once and making great drinks, and he'll just straight up tell you that you fucking suck and are an idiot who he could replace in two seconds. Which is laughably untrue, given their extreme struggle to retain people past the interview stage.
The pay for baristas? Well, there's a base of 4.50/HOUR + tips. The absolute MAXIMUM a barista can make before tips is 5/HOUR. That is heinous!!! Your tips are literally making up the majority of their wage (>75% if they're pulling in 20+ an hour)!
BTW, there was a cockroach infestation directly under the barista prep counter next to the reg that was atrocious and, from the employee perspective, it truly seemed like nothing was being done - like legitimately nothing effective was done beyond a handful of sticky traps. After months of this, it was FINALLY resolved. Fun story, I had a cockroach crawl out of the coffee grinder onto me while I was working 😭 but anytime i brought up the roaches? like, hey this is fucking gross? dismissiveness. I made no effort to conceal it to the customers because it's deceptive and they have the right to informed consent when ordering food - that was also something that got me in trouble. I wasn't shouting through the shop that we had roaches or anything, but if there was one out in the open that a customer saw I wouldn't rush to do damage control. Like, yes, there are roaches. If you think it's gross, I recommend you leave a review. I get it, restaurants in Santa Fe are famously gross and bug-infested, but just because its happening everywhere else doesn't mean you shouldn't care.
Final note, there are tons of reviews about the employees and managers being grumpy and rude, which can be true depending on the person behind the bar. It for sure sucks to be a customer and the person behind the bar seems like they just hate you lol. I made an effort to always meet people with kindness and good energy, but it was sooooo draining. Point being, it is so hard to have a high vibe and a smile when you are being drained by your boss and job (and when everyone else you're working with is also low morale).
TLDR; Betterday suffers from bad pay and a trash boss; support your local baristas and be nice to each other :)
EDIT TO ADD: my statement about all restaurants in SF being gross is hyperbolic and mostly an acknowledgement that, of course, betterday isn’t the only place with roaches. lots of places are clean :) but also there are lots of things service employees see on a daily basis that are not shared w the public that are in fact very very nasty