Hello! American here. I’m hoping someone has dealt with a similar situation involving easyJet or knows how international baggage tracing works, because I’m honestly at a loss.
On September 29, I flew easyJet from Naples (NAP) to Nice (NCE), then Nice to Paris Orly (ORY). My checked suitcase never arrived in Paris and I was told it was because easyJet baggage check-in desk in Naples put Nice as my final destination instead of Paris. I filed a missing baggage report at Paris Orly (through Dirby) as soon as I realized the bag hadn’t arrived.
I was leaving to head back to America the next day (September 30) and figured my bag was not going to arrive in Paris in time for that flight. As expected, it did not. I told the lost baggage people at Paris Orly that I would want the luggage sent back to Washington Dulles (IAD) which is the closest airport to where I live. It’s been 27 days and still no luggage.
Here’s the timeline of events so far:
October 1: Called Orly Airport (and cost myself $55 in international calling fees) to talk to lost baggage. I was told by someone that my bag was scheduled to go from Paris Orly to Barcelona that day (October 1) and that my luggage would then go from Barcelona to Washington Dulles (IAD) via United Airlines on October 3. I was told EasyJet doesn’t fly to the U.S. which is why United was transporting the bag.
October 6: I go to Washington Dulles airport to see if my bag is with United at there baggage counter. I keep my hopes up until to explain my situation to a woman at the counter who looks at me like I have two heads. She proceeds to explain that “they are not partners with EasyJet” so would not have my bag. She then allows me to look in an unclaimed luggage room but of course, my luggage is not in there.
October 7: I contacted easyJet again via chat. They confirmed that my suitcase had been scheduled to arrive at Dulles through a forwarding arrangement involving United Airlines. However, easyJet admitted it had no confirmation that the suitcase was actually loaded onto the flight or that it had arrived in Washington. I asked for the last confirmed physical scan, the forwarding flight number, proof that the suitcase had been loaded, and the forwarding reference number. They couldn’t provide any of that information and said they were still waiting for an update from the airline (as in United Airlines - who they don’t have a partnership with)
October 12: Spoke with easyJet again via chat.
I was told that their baggage file contained a note from Washington Dulles stating that my suitcase had not arrived on October 3. I was told”I am sending a chaser to all airports involved in the forwarding and requesting an update on where the bag currently is and to have it forwarded to where it needs to go to be returned to you”
October 14: I contacted easyJet again. An agent mentioned a “second forwarding file” and said my suitcase had been “double scanned.” They also referred to a third-party baggage tracing company, but I wasn’t given a clear explanation of what any of this meant or where my suitcase was physically located.
October 16: I spoke with another easyJet representative who said she would contact the airports in Nice, Paris Orly, and Barcelona to investigate. She also instructed me to email photos of my suitcase to their secondary baggage tracing team, which I did that same day.
October 22: I contacted easyJet again requesting an update, but I still had no confirmed location for my suitcase.
October 22–25: A friend who lives in Barcelona tried helping by contacting Barcelona Airport’s lost and found. They told her she needed to contact the airline directly. When she asked to be transferred to easyJet’s baggage desk, they said they couldn’t transfer her or provide that information.
Where things stand now:
Despite numerous conversations with easyJet, I have no confirmation of where my suitcase actually is, whether it ever arrived in Barcelona, or whether it was ever loaded onto the supposed United flight to Washington Dulles.
I just want my luggage back and yes, I messed up by not putting an AirTag inside. Lesson learned. Anyone who has advice on what to do, especially if you’ve had to deal with easyJet, pleaseeeee help me out because I’ve about had it.
****EDIT: I now understand that I needed to check my bag in again when I arrived in Nice in order for it to arrive at Paris Orly. I get that this is a thing and will make note of that for the future. Thank you for bringing that to my attention because I had no idea.