EDIT: my mistake, these are HyperX Cloud II S Wireless

I want to get a replacement but i want to make sure its the right kind. I know its a 2.4 dongle but i don't know if it works like Bluetooth and you can use any or if you need a very specific version. Also i am using BT right now but there is a noticeable drop in quality.

Thank you.

Hi, I am looking to get the cloud core alpha or the cloud 3, the only thing stopping me at the moment is I want to use it to connect to my focusrite using a 3.5mm. Could I do that or is it exclusively wireless with no wired connection?

Today I bought these earbuds and I was excited to use them but only to find out it's not getting detected at all or have any audio output on my pc for some reason. I am not sure what is going on. I plugged it on the top of my pc MIC/AUDIO hole but still nothing pops up on my monitor and no audio. Does anyone know how to fix this?

Hey everyone!

I have a pair of HyperX Cloud Flight headphones, and the metal headband seems to have spread out too much. Because of this, the headphones don't clamp firmly enough around my head, and the ear cups don't sit as tightly as they should.

I've noticed that if I gently squeeze the sides inward with my hands, the fit and sound improve, but they seem to return to their original position afterward.

Has anyone experienced this issue? Is there a safe way to bend the metal headband back inward or increase the clamping force without damaging the headphones?

I'd rather fix them than buy a new pair, so I'd really appreciate any advice or suggestions.

Thanks!

Had these headphones for a little over a month now. I've always loved HyperX headsets and these (for the most part) are no different. Sound wasn't great upon first opening but nothing a little EQ couldn't fix and now they sound great. Super comfortable and an incredible battery life as well. However all of this is almost nullified by an unbearable glitchy audio that happens for 30+ seconds straight every few minutes. If it matters - I've pretty much only played Genshin Impact, Honkai Star Rail and Marathon as well as YouTube and Spotify and as far as I can remember it happens no matter what. I'm right on the verge of taking them back to get a different pair but I keep seeing people very satisfied with these and fully recommending them so I'd love to know if there is some fix. The posts I've been seeing about this issue are all around a year old and I haven't seen anyone mention anything about an actual solution yet. Any advice is appreciated.

To add, I've tried both the USB-C and USB dongles and the issue persists with both.

I was in a support chat because my pulsefire haste 2 kept blinking and not working, so I tried to reset it and now my dpi button is stuck inside the mouse and the mouse doesn’t even light up? I’m still in the warranty but I don’t really know if this can be fixed or what. Any advice?

I've been in a shipping loop for almost two months with these clowns. They do not respond to emails and when they do the best they offer is a refund (nice little slap in the face to a once loyal customer). I have had an order sitting in their system since Sept 21st doing jack squat.

Absolutely the worst customer service I have seen from a "professional" company in the consumer goods space.

Do yourself a HUGE favor, and never, EVER, order directly from these jackasses.

I have a problem with my HyperX Cloud II Wireless headset. The original USB dongle broke, so I bought a replacement. The new dongle pairs with the headset and the audio works normally, but HyperX NGENUITY no longer detects the headset. When I check Device Manager, the dongle shows up as HyperX Cloud Stinger Core instead of HyperX Cloud II Wireless. Both the old and new dongles have the same hardware ID. How can I fix this and get the headset recognized by the software again?

I just completely built a new rig after my son unfortunately fried my last one. After that my microphone is not getting recognized. It's getting power but that seems to be all, i tried hard resetting it but it doesn't seem to want to do anything, has anyone ever seen this??

I bought my headset earlier this year and everything was fine, but just last week or so the mic got all tinny and sounds like a cheap room mic or something.

I updated the firmware on the Base Station and device, and did driver updates, etc.... rebooted, did windows updates.... played around with the HyperX software but I can't get it to stop sounding like this on Discord. I have no idea what to do next. I have a very high pitched squeaky girl voice, lol, and it doesn't get picked up a lot anymore and all bass is gone (of what their was). Friends say it at least sounded like a $200 mic but now it's a $5 mic.

We’ll get it one day, I hope they’ll get a fire lit under their asses now that other companies are hitting against the 2s but also making white versions, like the Voxara

Hi! So I lost my dongle for my Cloud III wireless headset. I tried to contact HyperX support but for some reason it's unavailable in Europe. What should I do? (I don't want to spend 70 euros on another dongle from ebay. )

Thank you!

Had a buzzing in left ear tried all of the fixes, that Reddit and YouTube provided. The only fix that completely helped, is removing from 3.2 usb to standard, and completely moving the tablet to the other end of desk away from pc. I also use with the standard sounds, no audio enhancements, dts, or special. All of the disabled. Hope this helps

“ps, I used the highest studio quality option (24 bit, 96000 Hz “studio quality”)

Olá, equipe HyperX.

Preciso de ajuda com meu HyperX Pulsefire Haste 2 Wireless Gaming Mouse, pois há meses estou enfrentando um problema recorrente com a conexão sem fio de 2.4 GHz.

Durante esse período, já realizei praticamente todos os procedimentos que foram recomendados pelo suporte e em fóruns, incluindo:

• Atualização do firmware do mouse;
• Atualização do dongle/receptor USB;
• Downgrade e nova atualização do firmware;
• Reinstalação e testes pelo HyperX NGENUITY;
• Testes em diferentes portas USB;
• Testes com o receptor mais próximo do mouse;
• Novos pareamentos entre mouse e dongle;
• Diversas outras configurações e procedimentos sugeridos.

Infelizmente, nada resolveu definitivamente o problema.

O mouse continua desconectando aleatoriamente quando utilizado através do receptor 2.4 GHz. Em alguns momentos, as desconexões são tão frequentes que o mouse se torna praticamente impossível de utilizar.

O mais frustrante é que adquirimos um mouse wireless de uma linha premium justamente para utilizá-lo sem fio, porém atualmente a única maneira de utilizá-lo com estabilidade é conectado pelo cabo USB.

Não acredito mais que seja apenas um problema de configuração ou software, considerando a quantidade de procedimentos que já foram realizados sem sucesso.

Gostaria, portanto, que a HyperX analisasse o caso e fornecesse uma solução definitiva, seja através da substituição do dongle/receptor, substituição do mouse ou acionamento da garantia/RMA, caso seja necessário.

Posso encaminhar:

• Nota fiscal/comprovante de compra;
• Número de série;
• Fotos do produto e do receptor;
• Vídeos demonstrando as desconexões;
• Versões atuais do firmware e do NGENUITY;
• Qualquer outra informação necessária para análise u/HyperX-Rob u/HyperX-Eric u/HyperX-Justin

After my Cloud II died after many years, I went for a Cloud III, and now constantly have issues.

I constantly get a crackling sound while using it, no matter what application is being used.
Has anyone found a reliable solution for this issue? I looked across the internet, but none of those solutions worked out.

Another issue is that the Bluetooth dongle often disconnects for no reason and then is disconnected for 15 to 30 seconds.

Hola buenas, cuando apreto el boton de silencia microfono este me baja el volumen del sistema teniendo que estar subiendo constantemente el volumen y es molesto.

Alguna sugerencia?

de antemano muchas gracias!

I bought a solocast mic about a year ago and have tried to connect it a few times to no avail. The red mute light comes on, but the device is not recognized by my pc and I cant see it in sound settings even if I unhide any hidden or disabled devices? I can't find help for it online. I have both the new and the old ngenuity and it works on neither of those either. Please send help

Wondering if there is any way to keep my lighting profile on the keyboard without the app open? The app dumps a memory error or something everytime the PC is shutoff with it open, and besides, the lighting is only applied after the app is launched when the PC boots, so it's annoying.

He is giving me 9200 cpuz score on all cores enabled and when i set dynamic boost to 20w (maximum) then it gives exactly 10000 score. Is this a normal score or i’m missing out something?

I have had my Kingston cloud 2 wireds for many years and honestly it’s the best “gaming” headset I’ve had sound wise, bass is good to me, I can hear footsteps from a mile away and often get accused of hacking In every game because I can literally track them thru walls with how good it sounds. I’ve tried upgrading many times to different razer, cloud flights, and a few different headsets ranging from 100-250$ . They all sound so different and the imaging and footsteps I feel cannot be heard as precisely and it makes it difficult to track them as I have previously with the cloud 2s. I was going to get the cloud 3s wireless but I fear I may encounter the same problem and end up returning them. I was looking at studio headphones and doing a ton of research but the amount of information and deciding what to pick is currently overwhelming. Anyone come from wired cloud 2s kingstons and found the 3s to be better or a similar headset that has similar imaging or sound?

when i tried recording on my chromebook there was no problem but the moment i switched back to my pc it started happening again
help?

The side pieces are starting to chip away little chunks at a time. The other side is also broken and the 2 others are cracked but not broken. Is there a way to replace this part?