My story begins on the morning of October 5th. It is 5am. I am lying in my hotel room, hungover from my brother's wedding the day before. My alarm goes off, reminding me I have a flight to Incheon that is supposed to depart at 10:50am. I drag my unwilling body into the shower, wake up my cousin, and we pack our things so we can leave. As we are in the car to LAX my phone alerts me that our flight has been delayed to 2pm. I am annoyed but unsurprised. Delays are common with budget airlines I tell myself. This is fine.
It was not fine.
The plane was on fire. When we made it to the waiting area we could see the wind turbines spinning as literal smoke came out of it. And yet, the desk agents continued to tell us our plane would leave at 2pm. Until 2PM arrived, and we, of course, did not take off. The flight attendants tell us nothing. Everyone is losing their minds until at about 4pm, when they start making an announcement in Korean. (We are not Korean).
"The flight has been canceled."
I understand nothing. A flight attendant is holding up a sign, again, in Korean, and begins walking away. The crowd follows. I ask the nearest Korean person what is happening and they explain our dire situation. We are only given 2 options. To fly out tomorrow morning at 7am, or to cancel and they will give us a refund. I turn to my cousin in horror. We had plans. Hotels that need to be alerted, facials and appointments that we will miss.
But at this point, what can we do? Switching to another flight would cost thousands of dollars and there was no guarantee we would make it once we sorted out this mess with Air Premia. There was only one realistic option. We would take the flight at 7am.
We make our way back through security and retrieve our bags. I have been on the phone with Air Premia for the last 2 hours trying to get a human. There are no humans. We are given a voucher for a hotel and told we have a $20 credit per meal per person that will be reimbursed later by Air Premia.
It is now 6pm. We have made it to the hotel where we are given 2 rooms. Mentally, I am exhausted. I sleep, only to wake up at midnight. I ubereats some dinner, making sure I stay under the credit threshold. I shower again while I contemplate what I did wrong to deserve this. I read, repack my things, and we once again head back to the airport around 3am only to receive another notification that the flight has once again been delayed to 10am.
There is no one at the check in desk. There is no one to question. We wait until the airport wakes up. Signs of life begin to appear. At around 8am, someone appears at the desk. I am third in line to question the agent. He tells me they are still working on the plane.
I leave the line and ask a second agent who is walking by what is happening with the plane. He says the part they were waiting for just came in and they are sure the plane will take off today.
I find a third agent who is directing traffic and ask them about our plane, and he claims they have sent a 2nd plane from Korea for us. I understand, deep in my soul, all three of them are lying. There is no part. There is no plane. We will not be taking off.
I report this to my cousin. She is in tears. She asks me what we should do. I make an executive decision. I run over to the Zipair desk and ask them if they have seats left to Narita. They do. I immediately buy them for $700 each. We once again check our bags and go through security. This time, we make it onto the plane. When we are in the air, I buy us flights from Narita to Incheon. As I am checking out, I get another notification that our original flight with Air Premia was, once again, canceled.
It is now, 10/26. A full three weeks later. To this day I have not been reimbursed for the canceled flight or the meals from that night. When I email AirPremia I get no response. My cousin is traumatized.
TLDR: Air Premia YP102 flight kept getting delayed. Ruined my korea trip. Agents wouldn't tell us anything. Never got a refund. Dogshit airline. Will never fly again.