r/techsupport • • 10h ago

Open | Networking PC super slow download speed after clean install

0 Upvotes

Hi, I have just recently performed a clean install on my machine, but now my download speeds are so incredibly slow (avg around 18mbps) down from 500-650mpbs.

I have reinstalled my LAN and Wifi adapters, checked if I am on 5GHz band, enabled throughput booster, all that jazz and still not luck.

This is really starting to concern me/ get on my nerves as you may expect but I am really hoping one of you guys have a solution/ have had the same issue and fixed it.

Specs if they matter: ASUS TUF X570-Plus Wifi, Intel(R) Wireless-AC 9260 160MHz, Ryzen 9 5900x


r/techsupport • • 8h ago

Open | Software how can i open an email in Gmail without triggering the sender’s tracking software?

0 Upvotes

i'm not particularly familiar with email tracking software, browser extensions, or the technical side of Gmail

in short, i need to read an email without the sender knowing i've opened it. i know they use email tracking software, although i'm not sure which platform.. i'm pretty sure it's hubspot, and their company uses Gmail if that's any help

i've read that disabling external images in Gmail can prevent tracking pixels from loading, but is that actually reliable? are there other ways these tools can detect when an email has been opened?

my questions:

  • is there a reliable way to read a Gmail message without triggering an open notification?
  • would disabling external images or using a tracking-blocker extension be sufficient?
  • is there a way to view the email's contents without loading any tracking elements?
  • could a simple script or AI-generated tool help with this, or would that be unnecessary?

i'm looking for a technical solution, not just a way to mark the email as unread afterward. any advice from developers, IT professionals, or anyone familiar with email tracking would be appreciated.. thanks!!


r/techsupport • • 18h ago

Open | Software Recent Nvidia update bricked my 1050ti -_-

0 Upvotes

Bruh... I know it's an old card and I'm surprised it still even gets updates but does anyone else with a card this old just have the recent update leave their screen with constant disconnect..

It still works... If you like looking at a black screen every 5 seconds...

I'm assuming my only solution is to put in another GPU , which is obviously older but functional and then delete the recent driver update .. that's if it also doesn't prevent my even older card from functioning


r/techsupport • • 3h ago

Open | Software A new Microsoft bad surprise

0 Upvotes

Hello Gents,

https://ibb.co/sdNdS6XR

This little thing pops up in the middle of my screen now when I start my pc. Can't access anything unless I close it.

Has anyone come across it and found a solution to end this hostage situation?

Cheers!

L.E> I don;t know how to add an image here:

the link is an imagebb link to a photo of the error message:

"Give us a minute
We're updating ChatGPT. It should be ready to use again shortly
See in Store

Button: Copy to clipboard
Button: Close"

It's a Microsoft Store message that pops up in the middle of the screen and blocks any click anywhere else apart from the window itself. Also other functions do not work, like screenshot, windows key (only things I tried). I find this extremely abusive, literal hijacking of the PC.


r/techsupport • • 22h ago

Open | Windows Low ram?

0 Upvotes

I have 8gb ram total on my windows 11 laptop and its running 64 bit but I only have 3gb available with literally nothing open except task manager, I barely have anything downloaded and have no startup apps on so I have no idea why its like this


r/techsupport • • 8h ago

Open | Malware Accidentally installed a suspicious uBlock extension from the Edge Add-ons store. Should I be worried?

0 Upvotes

I accidentally installed this extension from the Microsoft Edge Add-ons store and removed it within a minute.

https://microsoftedge.microsoft.com/addons/detail/ublock/nffknjpglkklphnibdiadeeeeailfnog?hl=en

I believe I granted it permission to read and change data on all websites. I did some ordinary web browsing during that time, but didn't visit sensitive pages or enter any passwords.

After removing the extension, I ran both AdwCleaner and a full Windows Defender scan. Neither detected anything.

Should I still be concerned about data theft or other security risks? Are there any additional precautions I should take?


r/techsupport • • 20h ago

Open | Windows text document called "amactivator" showed up on my pc

0 Upvotes

I dont think ive ever seen this before on my pc, can someone identify it for me? I am running windows 11


r/techsupport • • 12h ago

Open | Hardware Is this a normal sound for an HDD?

0 Upvotes

Hey everyone!

I bought a new Seagate Portable 4TB external HDD about three weeks ago, and I've been copying files to it regularly without any noticeable issues so far.

Recently, though, I've started noticing an unusual sound coming from the drive. It happens intermittently, sometimes every 30 seconds and other times every couple of minutes. You can hear it at around the 24-second mark in the recording, and it's sometimes a bit noisier than heard here :

🔗 https://voca.ro/1fsosuArieus

I'm concerned that this might be the infamous “click of death,” but I'm not sure whether it's just normal HDD activity.

CrystalDiskInfo reports the drive's health status as good, and it passed the generic test as well. Here's a report of the CrystalDiskInfo: https://imgur.com/a/tCqEB6c

It seems to occur more frequently when copying large files, particularly those over 50GB.

Has anyone experienced something similar?

EDIT: Another recording where it can be heard around the 19-second mark and then at 1:15 mark:

🔗 https://voca.ro/18n3lLTIhVmJ

But it's otherwise silent for the rest four minutes while moving data.

Thanks so much!


r/techsupport • • 16h ago

Solved How to permanently uninstall AVG Secure Browser

0 Upvotes

So I just booted up my computer, and found that AVG had 'kindly' reinstalled its browser. I uninstalled it without any issues, thankfully, but I know that I've uninstalled it before, and I can't find any option to get AVG to not automatically reinstall it (and it also doesn't ALWAYS reinstall it on startup, so I'm not sure if it just happens when something updates or something). Either way, I don't want to have to uninstall that waste of drive space each time it decides I need it, so is there any way to permanently stop it from getting reinstalled without removing AVG (it's the only good free antivirus I know and semi-trust)

Edit: thank you guys for telling me I don't need that pos AVG. However, now my Windows Defender is saying it needs an update, and when I click on it to DO that update, it just says something like 'your IT administrator isn't allowing this' and I don't know if I even have an IT administrator or what that is, so I'm now mildly concerned. Any tips?


r/techsupport • • 7h ago

Open | Software desperately need healthy bios dump for ASUS PRIME H610M-A D4 please if anyone has one (or knows where i can find one)

0 Upvotes

edit: solved thanks

i erased the chip without dumping it, yes im stupid, everyone point and laugh at me

or tell me how to remove the header on the .CAP file ??

CPU: i7-12700F

motherboard: ASUS PRIME H610M-A D4


r/techsupport • • 23h ago

Open | Linux A still frame from a few moments ago appears while gaming.

0 Upvotes

So, when I play basically any video game, every minute or so a frame from a few moments ago very briefly appears. The weirdest part about it is it's usually a frame from a menu, loading screen etc. and very rarely, if ever, a frame from the actual gameplay. It happens in almost every game and play and completely ruins the experience. Please help.

I'm using Linux mint, 5070, and have updated graphic drivers.


r/techsupport • • 17h ago

Open | Windows Updated my Nvidia Graphics drivers to 621.01 and rolled back to 610.88. Ever since I've been getting little freezes in games and a consistent error in event viewer on W11.

0 Upvotes

Hello! So I just updated my graphics driver a night or two ago and started facing that issue going around of the screen going black suddenly on 621.01. Since then I decided to roll back to the former driver I had that was actually performing decently well, but, now I'm noticing slight freezes every once in a while during gaming as well as a consistent error in event viewer. To give a quick rundown of my specs before I get to the error they are as follows

W11 KB5127648

GeForce 5060 ti

Intel I7-14700f

32gb of ram

WD Green SN3000 2TB SSD

As for the error in question in task manager when I notice these little hitches it says the following

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: aaaaaaaaaaaaaaaa
P3: aaaaaaaaaaaaaaaa
P4: aaaaaaaaaaaaaaaa
P5: aaaaaaaaaaaaaaaa
P6: 10_0_26300
P7: 0_0
P8: 768_1
P9: 
P10: 

I apologize if this isn't enough to really help solve it right away but any and all help on figuring out what's going wrong on this would be appreciated! Or potential troubleshooting steps to solve it a little better


r/techsupport • • 13h ago

Open | Software USB DEVICE NOT RECOGNISED !!

0 Upvotes

So I am facing this issue where I can't connect my phone device IQOO NEO 10R with my laptop HP 15 s using USB for file transfer

So everything was going fine with same device , same usb cable , but one day it's only charging and not showing device Name

So i treid Chat GPT

USB Debugging

File transfer

Developer option all that

It didn't work

Then i opened The Device manager

Tried to update drivers , it showed best drivers already available

I uninstalled and installed it

But it's has no solution

If someone can help please comment

Thanks 🙏🏻

I wanted to upload a image but it doesn't allow it

So I will write what it shows when I connect to my laptop

[Windows Explorer

USB device not recognized

The last USB device you connected to

this computer malfunctioned, and Windows does not recognize it.]


r/techsupport • • 5h ago

Open | Software Nvidia app no longer shows preview or adjust setting

0 Upvotes

Did nvidia change this or is my application bugged? I remember a time when i could change settings around to my liking in the nvidia app. It would show current and preview/changed settings then allow me to save the changes. I cant do this anymore.


r/techsupport • • 5h ago

Open | Phone My friends phone cant connect to the wifi

0 Upvotes

My friend, his cousin+girlfriend recently got new phones(android 16)- long story short they tried everything to fix it, after searching through all the ways to fix this through (shame, i know) the only thing thats really left is that its a potential firmware bug or hardware failure. If its important, they use xfinity wifi


r/techsupport • • 13h ago

Open | Hardware Acer Predator Helios Neo 16 (i7-14th HX + RTX 4050) suddenly dead – MOSFET near GPU burnt. Acer quotes $1k for new board

0 Upvotes

Hey everyone,
Looking for advice on my Acer Predator Helios Neo 16 (14th gen Intel Core i7 HX + RTX 4050). The laptop is roughly one year old and out of warranty.
What happened:
It was working normally, then suddenly shut down.

After that: completely dead. No display, and the cooling fan does not spin at all when the charger is connected.

Diagnosis so far:
First technician said a MOSFET near the GPU is burnt, but claimed the GPU and CPU themselves are not damaged.

Another shop suggested possible GPU/CPU issues and talked about reflow/reballing.

Acer official support is quoting around ~$1000 for a full motherboard replacement.

I’ve attached a close-up photo of the area on the board (the MOSFET section near the GPU).
My questions:
Has anyone dealt with a burnt MOSFET near the GPU on Helios Neo 16 or similar Predator models? Is this usually a straightforward component-level fix?

If the GPU and CPU are truly undamaged, what’s a realistic cost range for proper board-level repair (MOSFET + related power components)?

Is Acer’s full motherboard replacement quote normal for this model, or is it heavily inflated?

Would you attempt component-level repair, or is full board replacement the safer long-term option at this point?

Any experience or advice would be really appreciated. Thanks.


r/techsupport • • 13h ago

Open | Windows Windows 11 shows a black screen for ~15 seconds before the sign-in screen — Safe Mode boots normally

0 Upvotes

Hi everyone,

Recently, my PC has started taking longer to boot than it used to. After the motherboard logo disappears, the Windows startup sound plays, but the screen stays black for about 15 seconds before the sign-in screen appears.

Once the sign-in screen appears and I log in, everything works completely normally. Games and videos run without any issues.

PC specs:

  • CPU: AMD Ryzen 7 9800X3D
  • GPU: ASRock Radeon RX 9070 XT Steel Legend 16GB
  • Motherboard: ASUS TUF GAMING B650E-PLUS WIFI
  • RAM: 32GB DDR5-5600
  • SSD: Crucial T500 2TB
  • OS: Windows 11 Home

Things I've tried so far:

  • Booting into Safe Mode (the black-screen delay does not occur)
  • Using DDU to remove the AMD graphics driver, then reinstalling it
  • Downgrading and uninstalling the AMD graphics driver
  • Uninstalling a recent Windows cumulative update (KB5127648) (26300.9711)
  • Updating the motherboard BIOS
  • Trying different HDMI ports and switching from HDMI to DisplayPort
  • Disconnecting all USB devices except the keyboard and mouse
  • Performing a clean boot

My AMD chipset drivers, AMD Software: Adrenalin Edition, and Windows updates are all up to date.

None of these steps has permanently fixed the issue.

One particularly strange thing is that the first startup after performing a clean boot is always fast, but the second startup becomes slow again. This happens whether I restart the PC or shut it down and turn it back on.

Does anyone have any idea what might be causing this? Could it be a Windows service, a startup driver, a graphics driver issue, or something related to display initialization?

I'm Japanese and used AI to help write this post in English, so I apologize in advance for any mistakes or awkward phrasing. Thank you for your understanding.

Any suggestions would be greatly appreciated. Thanks


r/techsupport • • 13h ago

Open | Windows My secondary ssd just disappeared off windows but shows up in bios only!

0 Upvotes

Ive tried almost everything ive seen in other posts the ssd is a samsung ssd 860 evo 1tb. I have rapid intel turned off. My sata is ACHI. The ssd won't show up in anything but bios. Please help I was thinking of taking it to micro center to see what they can do since they orginally installed the ssd years ago. Ive tried turning off and on secure boot but I dont know if I did it right. Since my mother board is asus. Ive even tried unplugging the ssd and plugging it back in which I did at the beginning since it didnt even show up in bios until I did that. Please help any help would be appreciated.


r/techsupport • • 5h ago

Open | Software how to acces a smartphone on a pc

0 Upvotes

hello recently my phone screen broke and because I cant afford a new one I wanted to acces it on my pc to be able to copy my messages and to help me connect to apps like WhatsApp so do you have any solutions or idea to help me use my phone on my computer but without using the phone because I cant use it because half of the screen are dead pixels


r/techsupport • • 11h ago

Open | Software icue not showing my ram

0 Upvotes

so i've had this issue before and i solved it until it came back, now whenever i get onto my pc, my ram is rainbow - not in the color i had set it to. i've uninstalled icue and reinstalled it and restarted my pc, that did absolutely nothing and it *still* wont show up in icue.

i do have NZXT cam and wallpaper engine installed but i dont think wallpaper engine is the issue behind this as i've never had an issue relating it with this problem. it could maybe be NZXT cam but i dont know what to do with out it. i use NZXT cam to monitor my gpu and cpu and change the color of my aio cooler fans and cooler lcd screen..

what should i do?


r/techsupport • • 6h ago

Open | Hardware help me repair my old toshiba hard disk

0 Upvotes

Hey guys, I need some help with my 2.5" Toshiba hard drive.
MQ04ABF100

It started acting weird a while back and would randomly freeze my PC whenever it was connected. I ended up doing a hard reset on it, but right after that, things got worse. My PC and other laptops stopped recognizing it completely, and it started making a clicking sound.

I watched a few YouTube videos suggesting the head might be stuck, so I carefully opened it up. The head seemed to be resting normally, but when I plug it in, the platter spins, and the head just keeps moving back and forth to the center repeatedly while clicking.

I don't need any data off this drive at all I just want to know if there's any way to fix it and get it working again, or if it's completely dead at this point. Any advice would be appreciated!


r/techsupport • • 6h ago

Open | Hardware Keyboard seems to be imprinted on my screen?

0 Upvotes

As you can see the keys of my MSI katana 15 HX B14W have somehow been imprinted onto the screen. The laptop has not had anything placed onto it so I'm unsure if this is pressure related?

Its only visible when on.

Anyone had this before or have ideas what it is or how to fix it?

edit:

I will add photo in comments.


r/techsupport • • 15h ago

Open | Windows Computer freezes either the display excluding the mouse, or the entire computer.

0 Upvotes

Computer has been freezing and crashing for a while. I built it at the start of the year in January with the help of a friend who's done a lot of computer building (the building was mostly him). I've had problems with the computer before but I've usually been able to fix them, now I've got a problem I don't know what to do about. I've also been told my computer runs hotter than normal (~30c above room temp when idling), and once my ssd refused to be recognized, which was fixed by disconnecting and reconnecting it.

The problem used to be that the display would freeze for no apparent reason, however I could still move the cursor and hear sounds. It would fix itself by me restarting one of my monitors.

I "fixed" this by creating a thing in the registry, disabling mpo, updating drivers, and running CHKDSK C: /F /R in cmd.

Now the problem is the entire computer freezes and restarting my monitors doesn't fix it.

Specs:

CPU: Ryzen 5 9600X
GPU: AMD Saphire Pulse 9070xt
Motherboard: Asus TUF B650E-E Wifi
ssd: Kingston NV3 1TB NVME
Psu: MSI Mag A850GL 850w
Cpu cooler: Deepcool LE360 V2 75.89 360mm

All of these were bought at the start of the year.


r/techsupport • • 6h ago

Open | Windows Someone remote connected to my computer and immediately went to microsoft Azure, what were they after?

36 Upvotes

As the title says, my computer got hacked. As soon as I found out, the computer has been isolated and wiped, that part has been taken care of already.

Last friday, someone from russia (got this from the firewall log) was able to connect to my computer despite having region blocking enabled. For some obscure reason, my computer had not automatically logged me out that day like it usually does after 5 mins of inactivity. Now, I happen to have a camera on the ceiling behind my desk which has full view of my monitors.

At 2AM sharp, I can see my cursor start to move and chrome open. They opened gmail (was already logged in) and scrolled thru my emails. I exclusively use my gmail for garbage and subscriptions, they found nothing but ads and newsletters. They then opened a second tab and opened the Microsoft Azure login page. They then tried to log in using my gmail address, unsuccessfully, as there is no Azure account tied to it. And that was it, they left my computer alone. This took place over the course of about 2 minutes. I don't even use Azure...

I had saved credit cards and a bunch of business files on this computer which they had seemingly no interest into... So now I am wondering what were they after? Azure is a cloud computing plateforme, as far as I am aware? What were they hoping to find? Thanks!


r/techsupport • • 22h ago

Open | Hardware Plugged in wired mouse and my laptop fried itself

0 Upvotes

Hello friends.

About an hour ago I might have fried my laptop. I bought it new Dec 2023. After a few months of light usage (sometime in 2024), I forgot my login and left it in a box where it stayed until three days ago when I found it and reset the login. Roughly twenty hours of updates later, I thought everything was functioning well.

Today I unplugged my basic wired mouse from my desktop (which works just fine) and plugged it into my laptop. Immediately the screen froze and it stayed frozen even after unplugging the mouse. I thought it might have been coincidence or a bad USB, so I restarted the laptop, checked for driver updates, and plugged in the mouse again in a different port. Same result. I abandoned the mouse and restarted the computer. It kept freezing, and once I managed to sign in the screen was covered in orange and brown, and then froze once more.

I haven't been able to even turn the screen on. Pressing the power button turns on the internal fans (I can hear them) and a couple lights on the keyboard. All of these turn off and on intermittently on their on.

I really can't stress enough how little this laptop has been used before this weekend.

Anyway, how deep-fried is this laptop on a scale of 1-10?

Specs copy and pasted from my order confirmation below.

------

OMEN by HP 17 Laptop PC

Product number: 70P73AV

•Shadow Black with 4-zone RGB backlit keyboard

•17.3" diagonal, QHD (2560 x 1440), 165 Hz, 3 ms response time, IPS, micro-edge, anti-glare, Low Blue Light, 300 nits

•No DVD or CD Drive

•512 GB PCIe NVMe TLC M.2 SSD (4x4 SSD)

•Full-size, 4-zone RGB backlit, shadow black keyboard and 26-Key Rollover Anti-Ghosting Key technology

•16 GB DDR5-4800 SDRAM (2 x 8 GB)

•Realtek Wi-Fi 6E (2x2) and Bluetooth 5.3 compatible combo (Supporting Gigabit data rate)

•Windows 11 Home ADV

•HP Wide Vision 720p HD camera with temporal noise reduction and integrated dual array digital microphones

•6-cell,83 WhLi-ionpolymer

•Intel Core i7-13700HX (up to 5.0 GHz, 30 MB L3 cache, 16 cores, 24 threads) + NVIDIA GeForce RTX 4070 Laptop GPU (8 GB)

https://imgur.com/a/GfnvJ1N